Handmade hospitality

On our travels so far we’ve learned that the finest homes are made with love and labour, crafted and cared for by their owners. We seek out those homes, so you can experience them. We rebuilt each space, with character and comfort. 

But handmade hospitality isn’t just about the finest homes. We know what counts – a friendly face to meet you, beds made with pristine sheets, the towels and toiletries taken care of to our exacting standards. We know that your leisure time is a canvas and that you want space and freedom to create your own experiences. So we’re available 24/7 if you need us, but we step back when you don’t.

Most importantly, we know what it takes to make a home yours, forever, or just for a little while. It’s a labour of love, and we want to bring our handmade hospitality to our city.

 

Why book with us

Great Reasons to Book on Feeling Lisbon Apartment!

Up to 30% cheaper than hotel rooms of equivalent standard.

With a serviced apartment you will have your own kitchen, so that you may - if you wish - prepare your own meals with food bought from

grocery stores or local supermarkets.

 

Before You Book

If you need to know the best areas to stay, the nearest parking, or the number of steps to an apartment then drop us an email or call us. We try to get an answer to you as soon as possible.

 

During Your Stay

You've booked, you are excited, the day has come. The flight was great, you step out of the airport, check for your directions, phone numbers and maps. D'oh! Never mind, we are here to help, just call us 24/7 and we'll sort it out for you.

Sometimes, unfortunately, things can go wrong in self-catering accommodation, what with appliances and wifi and all. It's very rare, but if you are dissatisfied with your accommodation, if it's not what you were expecting, or something's not working how it should, then please don't tolerate it, get in contact with us as soon as possible and we will work to resolve any issues to your complete satisfaction.

All we ask is that as soon as you are unsatisfied, you let us know, as we can't do much if you don't let us know.

 

After Your Trip

When you get home we'll email you to thank you, and ask how it went. Of course we love to hear great feedback, we also love to hear how we can improve the service. If there are any issues raised we investigate them fully. We will always try to offer reasonable compensation if anything has gone wrong.

 

How are we Doing?

We think we give a great service, but we are always trying to improve.

This explains why so many of our customers come back time after time. 

 

About Us

We love travel, exploring, experiencing new and different things.

We take a personal approach.

We are totally customer-focused and strive to offer the highest level of personal service. 

We know Lisbon!

Because we only deal with Lisbon properties, our knowledge of the capital is second to none. 

We understand your needs!

Whether you're visiting Lisbon for business or pleasure, we have a unique insight into your needs, built up over many years. 

 

Our Mission

A place to live, not just to sleep

Our serviced apartments offer you a place to call your 'home' whilst in Lisboa - we think this is very important to today's travellers, who want so much more than simply a room with a bed in it. Experience Lisboa as a Lisboeta, not just as a tourist.

 

Our Values

We are open and honest people. And we are open and honest in everything we do for our guests and our accommodation owners that we work with. The price you see is the price you will have to pay - we never hide or add extra costs. The accuracy of our photos and descriptions of the accommodation is monitored and checked regularly to make sure what you book is what you get, with no nasty surprises, only good ones.

 

How We Work

It's really simple. We build portfolios of accommodation from trusted owners in locations we love. We put them on our website for our lovely guests to book. We try to makes sure there is a good range in great areas, from luxury to budget.

We don't just put anyone's property on our site. Accommodation is added to our site only by us. Some random property owner can't just sign-up and list their property. This is to protect you from bad service, and us from unhappy guests. We aren't a property owner directory website, we don't just put you in touch with an owner then leave you to it. We want to make sure your complete experience from start to finish is great, so check out our Customer Services for more details on how we do that.

When we add accommodation to our portfolios, we always think to ourselves, "would I send my mum their" and "would I send my friends their". If the answer is yes, we add it, if we umm and arrh, then it's a no go. After every stay, we ask for feedback about all aspects of our guests experience, with us, in the accommodation, and with the accommodation manager. We use this to make sure the accommodation is what you expected and the service is better than expected. We end relationships with suppliers that fail to meet our high standards.

 

Why We Do It

When our guests tell us what a great time they have had in Lisbon we love it. We get a buzz from sharing the great times with our guests. Of course, sometimes, things can go wrong, and that's when we roll up our sleeves to make things right. Take a look at our Customer Services to see how we try to make sure your stay is a great one.

 

Flexibility 

Stay 1 night or 3 months or more

Whether on business or leisure, you may choose to stay just a single night, several nights, weeks or months, according to your requirements.

The vast majority of our apartments are already discounted and for longer stays we will always try to negotiate a better rate for you.

 

Services

Regular maid and linen service.

All our apartments are 'Serviced Apartments', which means you can expect a maid service to keep your apartment clean and tidy, and to provide fresh bed linen and towels. Maid service varies in frequency from daily to weekly.

 

Security

All your personal details are taken in strictest confidence, and with a 100% guarantee that your credit card details are secure. See our privacy policy and our site security details.

In a city where space is at a premium, serviced apartments offer a unique opportunity to stay in spacious surroundings - so rarely possible in a hotel.

Enjoy privacy and safety!